Managed IT Support & Cyber Security Packages

⭐ Managed IT support that keeps your business running

Reliable IT shouldn’t just fix problems. It should help prevent them.

EC Computers provides proactive managed IT support, cyber security and Microsoft 365 protection for businesses across Bristol, Bath, Gloucester, South Wales and the wider South West.

From everyday IT support and monitoring to 24/7 cyber security and compliance support, choose the level of protection that fits your business.

👉 Book your FREE IT Audit

Bristol-based support • 35+ years’ experience • Cyber Essentials certified • Remote & on-site support

✅ Why choose Managed IT Support?

More than just fixing things when they go wrong

Traditional IT support often starts when something breaks.

Our managed approach is different. We combine day-to-day support with proactive monitoring, maintenance, Microsoft 365 protection and cyber security to help identify problems earlier and keep your people productive.

Your ONE Point Solution

Rather than managing different suppliers for IT support, Microsoft 365, backup, security and communications, EC Computers can bring these services together under one managed relationship.

Monitor. Maintain. Protect. Support.

Choose the right level of IT support

Essential

Protect & Support

A strong foundation for businesses that want their IT professionally supported, monitored and protected.

Includes:

Managed IT support
Proactive device monitoring
Antivirus & endpoint protection
Email & phishing protection
Microsoft 365 security monitoring
Microsoft 365 backup
OneDrive, Teams & SharePoint protection
Microsoft Entra ID backup

Ideal for: SMEs wanting dependable IT support with a strong cyber security foundation.

Talk to us about Essential

Secure

Detect & Respond – Enhanced Protection

Everything in Essential, with additional proactive security designed to identify vulnerabilities and respond to cyber threats.

Adds:

24/7 Managed Detection & Response
Security Operations Centre monitoring
Enhanced software patching
Security awareness training
Phishing simulation
Dark web credential monitoring
Vulnerability scanning

Ideal for: Businesses where cyber security, sensitive information and continuous threat monitoring are a priority.

Talk to us about Secure

Compliant

Control & Assure

Our highest level of managed protection, adding further security controls, testing and compliance support.

Adds:

Everything in Secure
Enhanced email & data protection
Enterprise password management
DNS & malicious website protection
Annual network penetration testing
Cyber Essentials certification support

Ideal for: Organisations requiring stronger security controls and greater assurance, or needing to demonstrate their cyber security approach to customers and other stakeholders.

Talk to us about Compliant

Compare Our Managed IT Support Packages

Protection & Support	Essential	Secure	Compliant
Managed IT Support	✓	✓	✓
Proactive Monitoring	✓	✓	✓
Endpoint Security	✓	✓	✓
Email Security	✓	✓	✓
Microsoft 365 Backup	✓	✓	✓
Microsoft 365 Security Monitoring	✓	✓	✓
24/7 Managed Security Monitoring		✓	✓
Enhanced Software Patching		✓	✓
Security Awareness Training		✓	✓
Dark Web Monitoring		✓	✓
Vulnerability Scanning		✓	✓
Enhanced Email/Data Protection			✓
Enterprise Password Management			✓
DNS/Web Protection			✓
Penetration Testing			✓
Cyber Essentials Support			✓

Not sure which level you need?
We’ll review your current IT and security as part of our IT audit and recommend an appropriate level of support.

What’s next?: Book Your Free IT Audit

What Does Managed IT Support Actually Protect?

Proactive IT Monitoring

We monitor supported systems and devices to help identify potential problems and keep your IT environment maintained.

Endpoint Cyber Security

Your PCs, laptops and servers are protected with multiple security layers, including antivirus and advanced endpoint threat detection.

Microsoft 365 Backup & Protection

Independent protection for Microsoft 365 data including email, shared mailboxes, OneDrive, Teams and SharePoint, with additional protection for Microsoft Entra ID.

Email & Phishing Protection

Advanced email protection helps reduce the risk from phishing, impersonation and other email-based threats.

24/7 Managed Cyber Security

Our higher-level packages add Managed Detection & Response and Security Operations Centre monitoring for continuous monitoring and investigation of potential security threats.

Vulnerability & Human Risk Management

Security awareness training, phishing simulation, vulnerability scanning and dark web monitoring help address weaknesses involving both technology and users.

Technology Behind Our Managed IT Services

Enterprise technology, managed by EC Computers

Our managed services bring together established IT management and cyber security technologies including:

Datto • Kaseya • INKY • Qualys • Keeper • DNSFilter

The important part is not simply having the software. It’s configuring, monitoring and managing the different layers as part of your wider IT service.

Why EC Computers?

Local IT support backed by decades of experience

Bristol-based team

Friendly support from engineers who understand your business and speak your language.

Proactive, not just reactive

We aim to find and address problems before they become disruptive.

Remote and on-site support

Most problems can be dealt with remotely, with on-site support available when required.

Long-term relationships

We want to become your outsourced IT team rather than simply being the company you call when something breaks.

🔍 From IT Audit to Managed Support

1. Understand

We review your existing IT, Microsoft 365, security, devices and infrastructure.

2. Improve

We identify unnecessary complexity, security gaps and areas that could be improved.

3. Protect

We agree the most appropriate level of ongoing support and security.

4. Manage

EC Computers becomes your ongoing IT support partner.

Audit → Improve → Protect → Manage

Managed IT Support FAQs

What is managed IT support?

Managed IT support means we’re there to look after your IT all the time, not just when something goes wrong. We combine day-to-day technical support with proactive monitoring, maintenance, Microsoft 365 protection and cyber security to help keep your business running smoothly.

What’s included in EC Computers’ managed IT support?

All our packages include IT support, proactive monitoring, endpoint security, email protection, Microsoft 365 security monitoring and Microsoft 365 backup.
For businesses needing greater protection, our Secure and Compliant packages add additional layers including 24/7 security monitoring, vulnerability scanning and security awareness training.

What’s the difference between Essential, Secure and Compliant?

It’s really about the level of protection your business needs.
Essential – Protect & Support
Day-to-day IT support, monitoring, endpoint security, email protection and Microsoft 365 backup.
Secure – Detect & Respond
Everything in Essential, plus 24/7 managed security monitoring, enhanced patching, staff security training, dark web monitoring and vulnerability scanning.
Compliant – Control & Assure
Everything in Secure, plus enhanced email and data protection, password management, web protection, penetration testing and Cyber Essentials support.

Do you back up Microsoft 365?

Yes. Our managed packages include independent backup protection for supported Microsoft 365 services including email, shared mailboxes, OneDrive, Teams and SharePoint, together with Microsoft Entra ID backup.
This provides an additional recovery layer for important business information stored within Microsoft 365.

Do you provide 24/7 cyber security monitoring?

Yes. Our Secure and Compliant packages include Managed Detection & Response and Security Operations Centre monitoring, adding continuous security monitoring and investigation to your IT service.

Do you provide cyber security awareness and phishing training?

Yes. Our Secure and Compliant packages include security awareness and phishing training designed to help employees recognise common threats and understand their role in keeping the business secure.

Can you detect if our passwords have appeared on the dark web?

Our Secure and Compliant packages include dark web monitoring for compromised account information and credentials associated with your organisation.
If a potential exposure is identified, it can then be investigated and appropriate action taken.

Can you help us with Cyber Essentials?

Yes. Our Compliant package includes Cyber Essentials certification support alongside additional security controls and assessment services.
We can help you understand what’s required and identify areas of your IT environment that may need attention.

Do you provide on-site as well as remote IT support?

Yes. Many IT issues can be resolved quickly using remote support, but when an engineer needs to be there in person, we can provide on-site assistance too.

What areas do you cover?

EC Computers is based in Bristol and supports businesses across Bristol, Bath, Gloucestershire, South Wales and the wider South West. we also support clients European offices as well, excludes onsite visits!

Still not sure which IT support package is right for you?

That’s perfectly normal. You don’t need to decide based on a checklist of IT products.

We’ll look at your existing IT, Microsoft 365 environment and cyber security, understand how your business operates and recommend an appropriate level of support.

Start with a FREE IT Audit

[Book Your Free IT Audit] Or call 0117 200 1000 to speak to our Bristol team.