IT Support & Services to provide you with Outsourced expertise

Why outsource your IT?

Do you find that your time is taking up in managing an in-house IT function, is this proving time consuming, expensive and complicated affair. Many companies like yours choose to outsource their IT support needs, there are some that think this is expensive! These are the few that overlook the benefits and continue with their in house IT Team is sufficient. Lets briefly look at some benefits:

• Reduced cost – Keeping an In house IT function can be expensive with the cost of recruitment and the ongoing training. So if you outsource wisely, these costs can be eradicated completely.
• Risk management – By outsourcing your IT support you can relax knowing that someone else is looking after your business. Plus, our business continuity planning will ensure you are always up and running.
• Training on the latest technologies – Keeping an internal IT manager trained on the latest technologies is time-consuming with the ever changing technical landscape. With an outsourced IT team it is their job to be at the forefront of new and emerging technologies. What’s more, having an entire outsourced IT team means a greater breadth of experience.
• Proactive maintenance over break/fix maintenance – Proactive remote monitoring of your IT network on a 24/7 basis as part of an outsourced IT Support contract allows issues and problems to be identified and addressed even before they affect the user. In addition to monitoring the network, all of the software updates and patch installations on all devices can be fully automated to maintain the integrity of your network. Diagnostics can be carried out on your server network to prevent these problems arising in the first place.
• Improved staff productivity – Rather than relying on one in-house IT resource you have access to an entire team. This means sickness, holiday or general busy periods can be managed effectively.
• Regular reviews of your IT – As a client of EC Computers, your IT Infrastructure and Systems will be continually assessed with any areas which can be improved identified to help save money and increase efficiencies

IT Support for Bristol, South West and beyond

You will find that IT support is our foundation and its d how we have built our portfolio of services and formed great relationships with our clients for the past 30+ years. You and you business will see that we understand that when there is an IT Problem, it can bring a business to a halt and loose you money and staff moral. Our support team is Bristol based and provide fast and expert advice in a way that is clear to you.

Benefits to you of our IT Support

Engineers who Speak your Language – Although our engineers have an in-depth knowledge of a wide range of information technologies and solutions they always speak to you in plain English.

Preventative Support – When an issue arises we don’t want it to happen again, and neither do you. That’s why our engineers will thoroughly explore the problem and put measures in place to try to prevent it happening again. A ‘quick fix’ is rarely a good fix.

Onsite Field IT Support – Although Bristol based our Onsite IT Support is provided for clients across the South West and South Wales, with customers spanning from London, all the way up to Manchester (Some across Europe). However, the majority of issues are resolved entirely remotely, so don’t think that your location does not fit our Support.

EC Computers are able to provide you with excellent Managed IT services Bristol and the surrounding areas

We understand that it is only by providing friendly and competent support and fast resolution to problems, that we can expect our clients to place repeat business with our company. We believe in having a long term partnership with all our clients and since we have been around for over 30 years, our commitment to keeping your computer systems working is assured. Many of our clients actually treat us as their own in house IT support department. We provide on-site, remote, telephone and workshop IT support services.

EC Computers can offer its Bristol IT Services at a fixed annual cost which can be broken down into manageable monthly payments. Where we have not supplied your IT infrastructure it will be necessary to conduct an audit of your equipment to give pricing on this – Hassle free Managed Contracts.

We understand that different companies have different needs and our support package can be tailored to fit your exact requirements.

IT Services Bristol

With our range of software tools and monitoring options we are alerted to potential problems and can often resolve them before they can impact on your business. Our secure remote access solution means we can resolve most issues within a few minutes. Should the issue require an on-site visit this will be carried out well within whatever response time we have agreed with you.

We believe pro-active maintenance reduces the overall effort to support an IT system! Our ‘Pro-Active’ IT Technicians will fine-tune your systems fixing potential problems that haven’t even happened. We will monitor your IT and computer systems 24*7, 365, ensuring that it does what it’s supposed to do fixing any issues so fast you’ll hardly know there was a problem.

Of the servers EC Computers have supplied and maintained since formation in 1988, we currently have an uptime average of 99.999% (when excluding scheduled downtime and power outages).

If you have been disappointed by other IT support companies and are worried about taking out one of our contracts, why not try us on a Pay-as-You-Go basis first?

Next time you experience difficulties with your PC or network, why not let EC Computers solve that problem?

Contact us today and let us tell you about how our Bristol IT services can benefit your business